Improving the lives of 500 000 people

Tiché spojení provides the only real time solution for sign language interpretation, either direct at client service desks, or integrated into contact centres. Connect with the over half million deaf & hard of hearing nationwide, on their terms.Tiché spojení provides the only real time solution for sign language interpretation, either direct at client service desks, or integrated into contact centres. Connect with the over half million deaf & hard of hearing nationwide, on their terms.

Contact us How it works

How it works

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The service can either be provided via tablet or mobile app. All that is needed is an internet connection & a device with a camera.

Client approaches counter

1 User approaches counter & requests the Tiché spojení service.

User presses button on the tablet to connect to an interpreter.

2 User presses button on the tablet to connect to an interpreter.

The interpreter relays the sign language communication to the company representative via the spoken word.

3 The interpreter relays the sign language communication to the company representative via spoken word. Conversation is automatically transcribed.

Contact Centre 1

1 User connects to our service & requests a call with the contact centre using Tiché spojení.

Contact Centre 2

2 Our user & interpreter connect together to the contact centre agent.

Contact Centre 3

3 Our interpreter relays information between agent & user in a three way call. Once the call ends, user & agent receive a call transcript.

How It Woks – training 1

1 Our service can also be used to manage employment & ongoing training for the deaf and hard of hearing.

Employee

2 Businesses can use our interpreters to conduct personal & telephone interviews with deaf & hard of hearing candidates.

Training 2

3 Businesses can also use our service to facilitate ongoing training & development sessions for deaf & hard of hearing staff, for both one on one & group sessions.

Benefits

We bring users in touch with the businesses they want to use. For the users, this means more equal access to necessary products & services. For the businesses, it means an opportunity to target a specific new customer group with a fair & equal communications policy.

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Our Services

We have the following standard solutions. However, we are happy to discuss bespoke services in order to best fit the needs of our users & clients.

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Service TS Pilot Standard On Demand
Prebooked Interpreters Yes Yes Yes
E-mail Support Yes Yes Yes
Business Hours Coverage Yes Yes Yes
Nationwide Coverage Yes Yes
Interpreters on Demand Yes Yes
Contact Centre Integration Yes Yes
Transcripted Service Yes Yes
Up to 10 Locations Yes
Unlimited Locations Yes
White Labelling Yes
Telephone Support Yes

Clients

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(CZ) Raiffeisenbank

Raiffeisenbank offers online banking, eKonto, loans, mortgages, investments and more. Raiffeisenbank is a strong bank with a long tradition and experience in the financial market.

Vodafone

Vodafone is the second largest mobile operator in the world. It operates in 28 countries of five continents. At the end of September 2016, Vodafone Group had 526 million customers.

E.ON

The E.ON Group is a traditional partner of the Czech energy industry. It has been operating on the Czech market since 1998 and reliably supplies electricity and gas to companies and households and an ecological CNG fuel for cars.

Česká Spořitelna

We provide Česká spořitelna with our nationwide client service desk translation service at selected branches.

Ergotep

It has a long-term presence on the market as a social enterprise that integrates nearly 300 handicapped people. ERGOTEP implements unique projects where people with reduced ability to work can do. They teach how to socialize, fulfill CSR and how to create working conditions for handicapped employees.

Tichy Svet OPS

Tichý Svět, (formerly APPN - Agency for the Deaf) helps deaf people out of isolation. They work towards equality for the deaf in society. We provide the cloud service to allow them real time, reliable connections for emergency & state services.

Partners

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The Slovak Association of Deaf SZN

The Slovak Association of Deaf SZN

The Slovak Association of Deaf SZN is a voluntary civic association of the humanitarian and charitable based of deaf people, parents and friends of the deaf children and other supporters. It is a national organization representing a large number of deaf people in Slovakia.

The Association of the Deaf of Slovakia (ANEPS)

The Association of the Deaf of Slovakia (ANEPS)

The Association of the Deaf of Slovakia (ANEPS) is a volunteer civic association of humanitarian and charitable nature, made up of hearing impaired people themselves, dealing with the lives of the deaf, their problems, assistance in finding solutions to problems, counseling and social prevention for the deaf.

Online interpreter

Online interpreter

Everyone has the right to full access to information as well as full communication. That's why we decided to start with the Online interpreter service. In order for the two worlds - hearing people and deaf - to get closer, they have better understood and what is important to learn to communicate with each other without any problems.

Tichý Svět OPS

Tichý Svět OPS

Tichý Svět, (formerly APPN - Agency for the Deaf) helps deaf people out of isolation. They work towards equality for the deaf in society. We provide the cloud service to allow them real time, reliable connections for emergency & state services.

IBM Business Service

IBM Business Service

Our technology partner and service platform provider.

Avaya

Avaya

Avaya is a recognized innovator and leading global provider of solutions for customer and team engagement.

CSR Stakeholder Platform

CSR Stakeholder Platform

The CSR Stakeholder platform was created as part of the Czech government's national action plan for social responsibility organisations nationwide. The activity of this platform provides quality support for CSR organisations throughout the Czech Republic.

Association of Social Responsibility

Association of Social Responsibility

We are members of the Association of Social Responsibility, an organisation working to increase the profile of CSR in the Czech Republic.

The National Quality Policy

The National Quality Policy

The National Quality Policy is defined as a summary of targets, objectives, methods and tools to influence the quality of products, services and activities within the national economy and public administration. It is aimed at creating conditions for making the Czech business entities’ mark on EU single market, as well as contributing to better meeting people`s needs and helping to protect the environment.

The CSR National Information Portal

The CSR National Information Portal

The CSR National Information Portal is the official CSR portal of the Czech Republic. The portal manager is the Ministry of Industry and Trade, the national gestor of CSR issues, together with the Czech Quality Council. The goal of the portal is to inform businesses, non-profit organizations, public authorities and the general public about news from the field of social responsibility.

NáZNAK

NáZNAK

NáZNAK builds bridges and destroys stereotypes regarding communication between the hearing and the deaf. Through combining the worlds of the deaf and hearing through experiential exhibitions, we allow the experience of what it feels like to be deaf.

TUESDAY Business Network

TUESDAY Business Network

TUESDAY Business Network promotes the creation and development of small and medium-sized enterprises, innovation and technology in the Czech Republic, helping them to establish new business opportunities.

Car Club

Car Club

CAR CLUB works to improve equality for the disabled on the roads. They focus on increasing mobility & providing insurance at special rates. CAR CLUB also sources automotive operating leases for the disabled. They have won several prestigious awards, for projects such as ŠKODA Handy & Handy Card.

klikpojisteni.cz

klikpojisteni.cz

Klikpojisteni.cz supports us in the testing of our contact centre solutions. They offer their clients the opportunity to find the cheapest insurance within a few minutes from the comfort of their homes.

MPPFF

MPPFF

Tiché Spojení assists with the technical production and preparation of the annual MENTAL POWER PRAGUE FILM FESTIVAL.